General Terms and Conditions of Business; Online Shopping Information


1. General Provisions

The following General Terms and Conditions of Business as well as the Online Shopping Information apply to all contracts concluded via the online shop at https://shop.hansapark.de. Provider. The offerer and seller is HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23730 Sierksdorf („HANSA-PARK“), email: info@hansapark.de.

HANSA-PARK does not recognise any provisions set out in the customer’s own terms that deviate from these General Terms and Conditions of Business unless HANSA-PARK has expressly agreed to such terms in writing. This also applies in so far as HANSA-PARK was expected to carry out a customer’s order without reservation although HANSA-PARK was aware of provisions to the contrary or deviating provisions.

These General Terms and Conditions can be called up on HANSA-PARK’s website and downloaded as PDF file at any time. In addition, HANSA-PARK will attach these General Terms and Conditions and Online Shopping Information to each confirmation of contracts concluded via the online shop that is sent to you.

In the event of any inconsistency or conflict between the German and the English version, the German version shall be definitive.

2. Conclusion of the Purchase Contract and Subject Matter of the Contract

You enter into a ticket purchase contract with HANSA-PARK; the ticket permits you to enter HANSA-PARK. By placing an order in the online shop, you make a binding offer. Depending on the type of payment you opt for, the contract is concluded either after HANSA-PARK has expressly accepted your order or by debiting the credit card or upon completion of the payment process by the chosen payment service provider. Right after HANSA-PARK has received the order, you will first be sent an email confirming receipt of the order. The email only constitutes an acceptance of the offer if it explicitly says so. The order thus is accepted either by email confirmation with the subsequent purchase price due upon receipt of the email confirmation or upon completion of the payment process (credit card debiting or completion of the payment transaction by the payment service provider) or by separate email confirmation or by notice that the tickets have been sent out – which-ever happens earlier. If the order is not accepted within five working days after receipt of the order, it is deemed to be rejected. HANSA-PARK has the right to reject customers’ offers without stating any reason. It is not possible to ship orders to locations/shipping areas not stated in the online shop.

3. Admission Terms

You will only be permitted to enter HANSA-PARK upon presentation of a valid ticket at the entrance. You can print your ticket in DIN A4 format but you must ensure that the ticket is well legible and the print is of good quality. HANSA-PARK will only accept fully printed tickets whose QR code is not crumpled or bent. You can also present your ticket on a mobile end device.

You will only be allowed to enter HANSA-PARK with a reduced-price ticket if you are still entitled to the discount at the time of your visit, which you must prove on the day of your visit. If you cannot present the required proof, you will only be permitted to enter the Park after you have paid the difference between the reduced and the regular entrance fee.

Please note that the barcode of day tickets and car park tickets can only be scanned once; it cannot be used again.

When you purchase season tickets, please note that the barcode of the season ticket must be scanned each time you wish to visit the Park. In addition, a template of season ticket holders will be created at the entrance when they visit the Park for the first time. The special terms and conditions as well as the guidance notes available at https://www.hansapark.de/season-ticket-conditions apply to season tickets in addition.

Holders of general, regular tickets can enter HANSA-PARK upon presentation of their ticket unless tickets are personalised as is the case with season tickets. If you lose your ticket (not season tickets), HANSA-PARK will only provide the service booked if you can prove your identity beyond doubt and the lost ticket can be blocked / has not been used yet, however you are not legally entitled to it.

The commercial resale of tickets purchased is prohibited without the prior consent of HANSA-PARK.

Admission to the Park and the use of HANSA-PARK’S attractions is additionally governed by HANSA-PARK’s Park and Car Park Rules and Regulations. The Park Rules and Regulations are available at https://www.hansapark.de/park-rules-and-regulations and at the Park where they are displayed at the box offices.

4. Ordering Process and Return Policy

After you have selected the tickets, they will be added to your shopping basket. The online shopping basket allows you to add specific items/tickets to your personal shopping basket by clicking on the “shopping basket” button. Under “shopping basket” you will see all the items you selected as well as the shipping costs and the total cost of the order, including German value-added tax. You can also remove individual items from or delete the entire shopping basket content. Your order will be binding after you have entered the required personal information and clicked on the “buy now” button in the final step of the ordering process. By clicking the “buy now” button you make a binding purchase offer.

If you exercise your right to withdraw (see clause 5 below), you will have to bear the direct costs of returning the items.

5. Right to withdraw from the Contract

The statutory provisions provide for consumers to be entitled to withdraw from a contract. A consumer is defined as any natural person who orders items for a purpose that cannot be predominantly [hier ist der deutsche Satz nicht vollständig oder sollte das ‘weder’ ein ‘nicht’ sein?] attributed to their commercial or self-employed activities.

You do not have a right to withdraw from contracts the subject matter of which is the provision of services in relation to leisure activities if such contracts provide for the provision of the service on a specific date or in a specific period of time (section 312g (2) 1st sentence number 9 of the German Civil Code [BGB]). The rules governing distance contracts and the granting of a right to withdraw from a contract do not apply to the sale of HANSA-PARK day tickets or HANSA-PARK tickets that are valid for a different period of time, in other words tickets that are only valid for a specific period of time. Please note that the right to withdraw from a contract outlined below only applies to the purchase of tickets in our online shop, which are not valid on a specific date or in a specific of time.

In other respects the right to withdraw is governed by the following provisions:

Legal information about the right to withdraw

Right to withdraw:
You have the right to withdraw from this contract within 14 days without stating any reasons. The time limit to withdraw from a contract is 14 days from the date you or a third party named by you, who is not the shipping agent, took possession of the items. In the event the contract covers several items that you purchased under one order number or that are delivered separately, the time limit to withdraw from the contract is 14 days from the date you or a third party named by you, who is not the shipping agent, took possession of the last item.

If you wish to exercise your right to withdraw from the contract, you must send to us, HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23760 Sierksdorf, tel. +49 (0) 4563/474-0, fax no. +49 (0) 4563/474-100, e-mail: infos@hansapark.de, a clear declaration (e.g. a letter sent by post, telefax or e-mail) that you have decided to withdraw from this contract. You can, but are not obligated to, use the sample contract withdrawal form. To observe the cancellation period, it is sufficient for you to send off the notice that you wish to exercise your right to withdraw from the contract prior to the expiry of the time limit to withdraw from the contract.

Legal consequences of the contract withdrawal:
If you withdraw from this contract, we will refund you all payments that we have received from you, including postage and packing fees (except for any additional costs due to you having chosen a different delivery option than the least expensive standard delivery option offered), without delay, latest however within 14 days from the date we received your notice that you wish to withdraw from this contract. We will refund you in the same currency that you used in the original transaction unless specifically agreed otherwise. Under no circumstances will you be charged any fees in relation to the refund. We have the right to refuse to pay the refund to you until we have received the items to be sent back by you or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the items without delay, latest however within 14 days from the date you notified us of your wish to withdraw from this contract, either by posting them to HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23760 Sierksdorf or handing them over personally. The time limit is considered observed if you dispatch the items prior to the expiry of the of the 14-day time limit. You must bear the direct costs of returning the items.

You will only be obligated to pay for a possible loss in value of the items if that loss is due to you handling the items inappropriately when you checked their quality, properties or functionality.

End of the legal information about the right to withdraw from a contract

Sample Contract Withdrawal Form
(If you wish to withdraw from the contract, please fill in this form and send it back.)

  • to: HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23730 Sierksdorf, fax no. +49 (0) 4563/474-100, email: info@hansapark.de
  • I/we hereby withdraw from the purchase contract(s) I/we (*) concluded to purchase the following items (*)/the following service (*)
  • ordered on (*)/received on (*)
  • consumer’s / consumers’ name(s)
  • consumer’s / consumers’ address
  • consumer’s / consumers’ signature(s) (only if you give notice on paper)
  • date

* Please delete as applicable

6. Reservation of Title

The tickets remain the property of HANSA-PARK until you have paid the purchase price in full.

7. Terms of Payment

The total purchase price shown at the end of the ordering process is due for payment after you have made the offer and HANSA-PARK has accepted it.

The payment options available are the ones shown in the ordering process:

  • credit card (Mastercard or VISA)
  • giropay
  • instant bank transfer.

You are not entitled to a discount.

8. Delivery

Day tickets, car park tickets and meal coupons will not be sent by post; they will exclusively be delivered as e-tickets by email. You will receive the e-ticket as a PDF file attached to an email. You can also download, print or save your e-ticket via a direct download link which will be displayed to you on the online shop page after the ordering process has been completed. If you have a customer account, you have the additional option to call up the e-ticket in your personal log-in area at any time. To use that option, you must provide for the relevant software that enables you to properly open and, if required, print the files (PDF format). Season tickets can be provided as e-ticket as well as sent by post. If they are sent by post, a one-time processing and postage fee will be charged per each order.

Unless explicitly stated otherwise in the item description, e-tickets - if you have opted for delivery by email - will be sent immediately upon conclusion of the contract. Otherwise, tickets will be delivered within 10 working days after your offer has been accepted and HANSA-PARK has received your payment.

9. Warranty

In the event of defects the statutory warranty provisions apply. The warranty period is two years.

10. Liability

HANSA-PARK can only be held liable for damage caused deliberately or by gross negligence by HANSA-PARK, its legal representatives or vicarious agents. The statutory liability for damage caused deliberately or by gross negligence in relation to injury to life, body or health as well as the statutory liability under the German Product Liability Act and for lack of a feature which HANSA-PARK has guaranteed as well as liability for the culpable breach of material contractual obligations remain unaffected. Material obligations are obligations that are material for the purpose of performing the contract, which the contractual partner relies on and may regularly rely on to be complied with. The liability for breach of material obligations caused by slight negligence is limited to the damage foreseeable at the time the contract was concluded and limited to the damage typical of the type of agreement.

The limitation period relating to the right to claim for damages against HANSA-PARK is one year. For claims under the German Product Liability Act as well as claims based on deliberate or gross negligence on the part of HANSA-PARK and claims in relation to injury to life, body or health and guarantees provided within the meaning of the first paragraph, 2nd sentence of this clause the relevant statutory limitation periods apply.

11. Data Protection

HANSA-PARK processes the personal data captured under the business relationship and required to enter, process and perform orders in strict compliance with the data protection regulations in force. HANSA-PARK provides its customers data processing information as well as information about customers’ rights in relation to it in accordance with Article 13 of the European General Data Protection Regulation (GDPR). The latest information can be viewed at https://shop.hansapark.de/en/privacy.

12. Governing Law

The contract is governed by the laws of the Federal Republic of Germany. The application of the UN Sales Convention is excluded.

13. Dispute Resolution Notes

The EU Commission provides an Online Dispute Resolution platform (ODR platform) at https://ec.europa.eu/consumers/odr. HANSA-PARK is neither willing nor obligated to take part in a dispute resolution mediated by a dispute resolution body.

 

Last updated: September 2023