Right to withdraw from the Contract

The statutory provisions provide for consumers to be entitled to withdraw from a contract. A consumer is defined as any natural person who orders items for a purpose that cannot be predominantly [hier ist der deutsche Satz nicht vollständig oder sollte das ‘weder’ ein ‘nicht’ sein?] attributed to their commercial or self-employed activities.

You do not have a right to withdraw from contracts the subject matter of which is the provision of services in relation to leisure activities if such contracts provide for the provision of the service on a specific date or in a specific period of time (section 312g (2) 1st sentence number 9 of the German Civil Code [BGB]). The rules governing distance contracts and the granting of a right to withdraw from a contract do not apply to the sale of HANSA-PARK day tickets or HANSA-PARK tickets that are valid for a different period of time, in other words tickets that are only valid for a specific period of time. Please note that the right to withdraw from a contract outlined below only applies to the purchase of tickets in our online shop, which are not valid on a specific date or in a specific of time.

In other respects the right to withdraw is governed by the following provisions:

Legal information about the right to withdraw

Right to withdraw:

You have the right to withdraw from this contract within 14 days without stating any reasons. The time limit to withdraw from a contract is 14 days from the date you or a third party named by you, who is not the shipping agent, took possession of the items. In the event the contract covers several items that you purchased under one order number or that are delivered separately, the time limit to withdraw from the contract is 14 days from the date you or a third party named by you, who is not the shipping agent, took possession of the last item.

If you wish to exercise your right to withdraw from the contract, you must send to us, HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23760 Sierksdorf, tel. +49 (0) 4563/474-0, fax no. +49 (0) 4563/474-100, e-mail: infos@hansapark.de, a clear declaration (e.g. a letter sent by post, telefax or e-mail) that you have decided to withdraw from this contract. You can, but are not obligated to, use the sample contract withdrawal form. To observe the cancellation period, it is sufficient for you to send off the notice that you wish to exercise your right to withdraw from the contract prior to the expiry of the time limit to withdraw from the contract.

Legal consequences of the contract withdrawal:

If you withdraw from this contract, we will refund you all payments that we have received from you, including postage and packing fees (except for any additional costs due to you having chosen a different delivery option than the least expensive standard delivery option offered), without delay, latest however within 14 days from the date we received your notice that you wish to withdraw from this contract. We will refund you in the same currency that you used in the original transaction unless specifically agreed otherwise. Under no circumstances will you be charged any fees in relation to the refund. We have the right to refuse to pay the refund to you until we have received the items to be sent back by you or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the items without delay, latest however within 14 days from the date you notified us of your wish to withdraw from this contract, either by posting them to HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23760 Sierksdorf or handing them over personally. The time limit is considered observed if you dispatch the items prior to the expiry of the of the 14-day time limit. You must bear the direct costs of returning the items.

You will only be obligated to pay for a possible loss in value of the items if that loss is due to you handling the items inappropriately when you checked their quality, properties or functionality.

End of the legal information about the right to withdraw from a contract

Sample Contract Withdrawal Form

(If you wish to withdraw from the contract, please fill in this form and send it back.)

  • to: HANSA-PARK Freizeit- und Familienpark GmbH & Co. KG, Am Fahrenkrog 1, 23730 Sierksdorf, fax no. +49 (0) 4563/474-100, email: info@hansapark.de
  • I/we hereby withdraw from the purchase contract(s) I/we (*) concluded to purchase the following items (*)/the following service (*)
  • ordered on (*)/received on (*)
  • consumer’s / consumers’ name(s)
  • consumer’s / consumers’ address
  • consumer’s / consumers’ signature(s) (only if you give notice on paper)
  • date

* Please delete as applicable